Privacy Policy

Last Updated: October 5, 2026

At Zelagency (“we,” “our,” or “us”), accessible through Zelagency.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our logo design services, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website or services.

Personal Information

When you contact us, submit an inquiry, or place an order, we may collect:

• Full name
• Email address
• Billing information
• Business name and website, if provided
• Brand preferences, design requirements, and project details
• Any other information you voluntarily provide

Order and Transaction Information

When you purchase a service, we collect information necessary to process and manage your order, including the services purchased, order history, payment status, and transaction details.

Payments are processed through third-party payment providers. We do not intentionally store complete payment card numbers or security codes on our own systems.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referring URLs, and interactions with our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders for logo design services.
• Communicate with you about your purchases and design projects.
• Respond to questions, requests, and customer support inquiries.
• Deliver design files and project updates.
• Process payments and help prevent fraudulent transactions.
• Improve our website, services, and customer experience.
• Maintain business records and comply with applicable legal obligations.
• Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of marketing emails at any time by following the unsubscribe instructions included in the message or contacting us.

3. Sharing Your Information

We do not sell your personal information for money.

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Shopify: Our e-commerce platform, which supports our online store and order management.
• Payment Providers: To securely process payments and manage transactions.
• Service Providers: Including email, website hosting, analytics, customer support, and file delivery providers.
• Professional Advisers: Such as accountants, legal advisers, and other professionals where reasonably necessary.
• Legal Authorities: When disclosure is required by law or necessary to protect our rights, customers, or business.

These parties may process information according to their own privacy policies and applicable contractual or legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand visitor interactions, and improve our services.

Some cookies are necessary for the website to function properly. Other cookies, including analytics or advertising cookies, may be used where permitted by applicable law and, when required, with your consent.

You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

5. Digital Design Services and Project Information

To create customized logo designs, we may process the business information, creative briefs, reference materials, images, and other content you submit.

You are responsible for ensuring that you have the necessary rights or permissions to provide any materials you submit to us.

We use this information to understand your requirements, develop your design project, communicate with you, and deliver the services you purchase.

We do not intentionally use confidential project materials for unrelated purposes. If we wish to feature your completed design or business as part of our portfolio or promotional materials, we will seek your permission where required.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including delivering services, maintaining customer records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or contractual obligations.

When information is no longer required, we will take reasonable steps to delete it or securely anonymize it, subject to applicable legal requirements and legitimate business needs.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Request a copy of certain information in a portable format.
• Lodge a complaint with a competent data protection authority.

To exercise any applicable rights, contact us using the details provided below. We may need to verify your identity before responding.

9. International Data Transfers

Our website and service providers may process or store information in countries other than your country of residence.

Where applicable, we take reasonable steps to ensure that international transfers of personal information comply with relevant data protection laws and that appropriate safeguards are in place.

10. Children’s Privacy

Our services are intended for individuals and businesses capable of entering into applicable agreements. Our website is not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page regularly.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Business Name: Zelagency
Website: Zelagency.com
Email: Hello@zelagency.com

We will review and respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.