DELIVERY POLICY

Last Updated: October 5, 2026

At Zelagency, we provide professional logo design and digital branding services to businesses, entrepreneurs, and individuals. All our services are delivered digitally, which means no physical products are shipped.

This Delivery Policy explains how we process orders and deliver digital design services purchased through Zelagency.com.

1. Digital Delivery Only

All products and services offered by Zelagency are digital. Depending on the package you purchase, your order may include custom logo designs, finalized logo files, and other digital branding deliverables described on the relevant product page.

We do not ship physical products, and no physical delivery address is required to receive your design files.

2. Order Processing

Once your payment has been successfully confirmed, we will review your order and any project information you have provided.

If additional details are required to begin your project, we may contact you by email.

Your project will generally enter the design process once the necessary information has been received and the order is ready to proceed.

Please ensure that your email address and project details are accurate to avoid unnecessary delays.

3. Estimated Delivery Times

Delivery times depend on the design package purchased, the complexity of the project, and the information provided.

Our estimated delivery timeframes are as follows:

• Initial Design Concepts: Typically within 3–5 business days after the project is ready to begin.
• Revisions: Timing depends on the scope of the requested changes and the package purchased.
• Final Design Files: Typically delivered after the design has been approved and any applicable revision process has been completed.

These timeframes are estimates rather than guaranteed deadlines unless a specific delivery date has been agreed upon in writing.

If your selected package specifies a different delivery timeframe, the details provided for that package will apply.

4. Delivery Method

Completed designs and digital deliverables will be provided electronically through email or another agreed digital delivery method.

Depending on your package, the delivered files may include formats such as PNG, JPG, SVG, PDF, or other formats specifically listed in your product description.

The exact file formats and deliverables depend on the package purchased.

You are responsible for ensuring that you can access your email and download the delivered files.

5. Delivery Confirmation

We may send an email notification when your initial concepts or final design files are ready.

Please check your inbox, spam folder, and promotions folder if you cannot find our message.

If you do not receive an expected delivery notification, contact us so we can verify the status of your order.

6. Delays and Additional Information

Delivery may take longer than expected if:

• We are waiting for project details or reference materials.
• We require clarification about your design requirements.
• You request revisions or changes beyond the original scope.
• There are technical issues affecting file delivery.
• Circumstances outside our reasonable control cause delays.

If a significant delay occurs, we will make reasonable efforts to communicate with you and provide an updated estimate.

7. Incorrect Email Addresses or Delivery Issues

Please ensure that the email address entered during checkout is correct.

If you entered an incorrect email address, cannot access your files, or experience another delivery issue, contact us at Hello@zelagency.com.

We will make reasonable efforts to help you receive the digital deliverables associated with your order.

8. No Shipping Fees

Because all our services are delivered digitally, we do not charge physical shipping or handling fees.

The price displayed at checkout applies to the selected service, together with any applicable taxes or additional charges disclosed before purchase.

9. Refunds and Cancellations

If your order cannot be delivered or you have concerns about a delay, please contact us.

Refund eligibility and order cancellations are governed by our Refund Policy and applicable consumer protection laws.

Nothing in this Delivery Policy limits any mandatory rights you may have under applicable law.

10. Contact Information

If you have questions about order processing, delivery times, or digital design files, please contact us:

Business Name: Zelagency

Website: Zelagency.com

Email: Hello@zelagency.com

We appreciate your trust in Zelagency and strive to deliver every project with professionalism, care, and attention to detail.