Refund Policy

Last Updated: October 5, 2026

At Zelagency, we are committed to providing creative, professional, and high-quality logo design services. Please read this Refund Policy carefully before placing an order through Zelagency.com.

By purchasing our services, you acknowledge that you have reviewed this policy, subject to your rights under applicable law.

1. Our Services

Zelagency provides digital logo design and branding services. All products offered through our website are digital services, and no physical products will be shipped.

Depending on the package purchased, customers may receive custom logo concepts, finalized logo files, or other design deliverables described on the relevant product page.

2. Eligibility for Refunds

Because our services may involve customized creative work, refund eligibility depends on the status of your order and the work already completed.

You may request a refund in the following circumstances:

• Order Not Started: If you request cancellation before any design work has begun, you may be eligible for a full refund.
• Service Not Delivered: If we are unable to deliver the service you purchased, you may be eligible for a full or partial refund, depending on the circumstances.
• Duplicate Payments: If you are charged more than once for the same order, the duplicate payment will be reviewed and refunded where verified.
• Significant Service Issues: If the service provided materially differs from the description on our website, please contact us so we can investigate and determine an appropriate resolution.

All refund decisions are subject to applicable consumer protection laws. Nothing in this policy limits any mandatory rights you may have under those laws.

3. Non-Refundable Circumstances

A refund may not be available in the following situations, to the extent permitted by applicable law:

• Design work has already begun and the work completed corresponds to the service purchased.
• The agreed design deliverables have been provided in accordance with the purchased package.
• You change your mind after customized work has been completed.
• You provide incorrect project information or fail to provide the materials reasonably needed to complete your order.
• You do not respond to reasonable requests for information or feedback, causing delays in the project.
• You request additional services or revisions that are not included in your selected package.

Each request will be reviewed individually, and applicable statutory cancellation and refund rights will take precedence over this policy.

4. Design Revisions and Satisfaction

We want you to feel confident about your brand identity.

If you are dissatisfied with an initial design concept, please contact us and explain what you would like changed. We will review your feedback and provide revisions in accordance with the revision terms included in your purchased package.

The number of revisions, scope of changes, and delivery terms depend on the specific package purchased.

Please review your selected package carefully before placing an order.

5. How to Request a Refund

To submit a refund request, email us at Hello@zelagency.com with the following information:

• Your full name.
• Your order number.
• The email address used to place the order.
• The reason for your refund request.
• Any relevant supporting information.

Please use the subject line Refund Request — [Your Order Number].

We will review your request and may contact you if additional information is needed.

6. Refund Processing

Once a refund has been approved, it will generally be issued to the original payment method.

Refunds are typically processed within 5–10 business days after approval. However, the time required for the funds to appear in your account may depend on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at Hello@zelagency.com.

Cancellation requests submitted before design work begins may qualify for a full refund, subject to applicable law.

Once customized design work has started, cancellation and refund eligibility will depend on the work completed, the applicable package terms, and any mandatory consumer rights.

8. Chargebacks and Payment Disputes

If you have a concern about a payment or order, we encourage you to contact us first so that we can attempt to resolve the issue promptly.

You retain any rights available to you through your payment provider and under applicable law. Nothing in this section prevents you from raising a legitimate payment dispute.

9. Changes to This Refund Policy

Zelagency reserves the right to update this Refund Policy when necessary to reflect changes to our services, business practices, or legal obligations.

Any changes will be published on this page with an updated revision date. The version applicable to your purchase will be determined in accordance with applicable law.

10. Contact Information

For questions about refunds, cancellations, or our services, please contact us:

Business Name: Zelagency
Website: Zelagency.com
Email: Hello@zelagency.com

We appreciate your trust in Zelagency and are committed to handling customer concerns fairly and professionally.